Frequently Asked Question

In addition to the discounts that you get while shopping at TalkCharge, we help you get an Extra TalkCharge Cashback on your purchases. All the stores that have additional Cashback offers have been labelled with Orange tags and have information about the value of Cashback. "+ Upto 7.5% TalkCharge Cashback" and "+ Flat Rs. 250' TalkCharge Cashback" are examples of such offers. To ensure that you get Cashback, first register yourself at TalkCharge and browse through our catalogue of deals and offers. Once you have chosen the desired deal, you will be redirected to the store you want to purchase via the TalkCharge link. Once the purchase is done, we track it down within 48 hours and your associated Cashback to the purchase is added to the Pending amount at the Deals Cashback section. You will receive confirmation on your Cashback within 4-8 weeks. Since Stores/Merchants wait till return and exchange period is over before they give us any final confirmation. Once the confirmation is been received, we make your pending Cashback available to you. You can use this cashbcak to do Recharges, Bill Payment, purchasing Giftcards. Note: Amount of Pending Cashback may vary upon confirmation as per store policy.

For this you need to go to specific store/merchant page in Website where you will find a 'CASHBACK RATES' green color tables with all the cashback details, on extreme left of the page. If you are using our Msite or the Android app you will find 'Cashback Rates' option under the merchant name. Click on it and you will see a pop up with all cashback details.

No, your TalkCharge Balance & Cashback doesn't get expired. You can use it as Real Money with Lifetime validity.

As per RBI guidelines, withdrawal to bank account from your TalkCharge account is not allowed, however you can always use your wallet balance for doing recharges, bill payments and purchasing giftcards.

The stores which do not have an Orange label saying 'UPTO/FLAT TalkCharge Cashback' are the ones that do not carry extra cashback from TalkCharge.

It will be tough to let you go. But, we respect your decision, and you can request to deactivate your account with a registered e-mail ID at care@talkcharge.com

Happiness is all about sharing, and at TalkCharge, we believe in rewarding a caring friend who refers us to them. Your friend will receive a welcome cashback of Rs 25, and on every purchase they make, you will get a 10% cashback on it.

Absolutely! TalkCharge Cashback is on top of all the Discounts and Offers, Merchant provides with. You can use all coupon codes or apply any offers mentioned at TalkCharge's Store/brand pages and will still Earn TalkCharge Cashback. You just have to Shop via TalkCharge!

Log into your TalkCharge account using your registered credentials. Click on Deals Cashback and then click to My Earnings.

Following points can be noted to ensure you get TalkCharge Cashback: 1. Be logged in to your TalkCharge account. 2. Make sure to see the Orange label while shopping at a store to confirm TalkCharge Cashback. 3. When you click on Orange 'ACTIVATE CASHBACK' button, TalkCharge will redirect you to original store page. Please ensure that you transact only in the redirected window and not close it. 4. Please ensure that your shopping cart of the store is empty. If it is not empty, please clear the contents of your cart and visit the store via TalkCharge again. And atlast make sure no other coupon website is left opened when shopping via TalkCharge

When you shop from online stores like Flipkart, Myntra via TalkCharge, merchants pay us a commission. We pass this amount on to you as Cashback. As you can understand, TalkCharge Cashback is dependent on the merchant's confirmation and commission of the purchase. The Merchants wait till the time return or exchange policy is valid for any bought product. Once the purchase is confirmed, the merchant shares us our respective commission, which we further credit it to you as 'Confirmed Cashback' in your TalkCharge account. This complete process takes around 4-8 weeks.

We understand and agree with your concern about having to wait for 4-8 weeks for the Cashback of products that you have already consumed. Unfortunately, in such cases, we are completely dependent on Merchant confirmation, as stores like Dominos, BookMyShow and more are still providing us with information on validated Cashback in 4-8 Weeks. We agree it is a bit time taking process because we have to verify all the information with the merchants.

However, we would like to assure you that our team is continuously chasing these merchants to reduce the waiting time as much as possible from their end.

Sometimes it's better to avail offers & discounts then and there. But, if you were saving it for a special occasion or rainy days, and are not able to see it now then there are chances that these offers or promotions might have expired or discontinued by the brand.

However, keep yourself updated with the latest offers and promotions by turning on the notifications once, you download our app and follow us over the social media platforms.

Confirm Cashback is the amount which gets credited to your TalkCharge account after the merchant confirms the sale. It usually takes 4-8 weeks to get Confirmed Cashback as the merchant waits till the Return/Exchange period is over. Once you have Rs.99 or more you can redeem the cashback to TalkCharge Wallet, also if you have Rs.249 or more Confirmed Cashback you can transfer this Cashback to your Bank Account via NEFT.

'Confirmed Cashback' is the cashback you receive once the seller confirms your purchase and the entire return/ cancellation cycle completes from their end. One can check their cashback status in their profile by visiting the Deal cashback page. The ' Confirmed Cashback' can either be used to avail various TalkCharge services like Utility Bill Payments, Recharges, DTH, and for the purchase of Giftcards by transferring the amount to the wallet. However, if you wish to transfer the amount in your bank account, you can do that too.

Note: For transferring the amount into the TalkCharge wallet, one needs a minimum of Rs. 99 cashback, and for the account transfer, the said amount is Rs. 249/-.

'Confirmed Cashback' is the amount you receive once, the seller confirms your purchase. Here are the steps you need to follow to transfer the amount into your Bank Account: Step 1: Log in with registered phone number or email ID. Step 2: Hover to your profile. Step 3: Scroll to Deals Cashback. Step 4: You will now be able to see your 'Confirmed Cashback.' This is the total cashback you have received. *To transfer the amount into your Bank Account, you must have Rs—249 or more. Step 5: Click on Bank/Wallet transfer. Step 6: Initiate the transaction by selecting the Bank transfer.

Voila! You can now transfer the desired 'Confirmed Cashback' into your Bank Account.

In the Deals Cashback section you will find the 'Total Pending Cashback' option. When your shopping via TalkCharge is tracked and acknowledged by merchant, 'Total Pending Cashback' option shows you the estimated cashback amount which you will receive once the return/exchange period is over of the purchase product! It usually takes 48 to 72 Hours to see your Pending Cashback amount! In case of return/cancellation of your purchase, the Cashback also gets cancelled from the merchant. Find your 'Total Pending Cashback' page here: https://www.talkcharge.com/deals-cashback or in App/Msite - Account > Deals Cashback > My Earnings

The amount shown as Pending Cashback is only an estimate from our end, based on your purchased product category and price. Its because the respective merchant doesn't provide us the exact information required to track the confirmed value of your Cashback. For example: When you shop via TalkCharge from Flipkart, your Cashback will depend on factors like if you are a New/Old user, or if you are purchasing through App/Desktop/Mobile, or which category you are purchasing like Clothes, Electronic or Mobile. This complete information is not shared with us until your Cashback is confirmed. Hence, the pending cashback amount is just an estimate.

In case your Cashback transaction is confirmed for an incorrect amount of purchase, you can always file a Missing Cashback Entry for the discrepancy related to the amount.

Unfortunately if any of your Cashback gets cancelled we will have to remove the same amount from your Pending Cashback. Also, the same will be highlighted at your Deals Cashback Transaction history. This is totally dependent on Merchants last decision.

In any case, if you think that the cancellation of Cashback was unfair. You can always write to us directly at care@talkcharge.com and our customer support team will be happy to assist you.

Some common reasons why Cashback gets cancelled are: The order was cancelled. The order was returned or partially returned. The order was exchanged or partially exchanged. The order was purchased using a giftcard, gift code or gift voucher. The order has been classified as bulk order from a seller. The order did not comply with the store's Cashback policy. Sometimes stores might not provide us with any specific reason for cancelling the Cashback. In such cases a Missing Cashback claim can be filed and we will do our best to find the reason for cancellation of the Cashback.

We recommend our users to wait for at least 48 hours after the purchase is made. In some cases the purchase is not tracked automatically even after 48 hours. We recommend that you fill a 'Missing Cashback' form available in Deals Cashback section. Once we receive the missing Cashback ticket, we will raise it to the concerned retailer. To raise a ticket for missing Cashback you need to navigate to the account section. Then click on 'Missing Cashback'. Here you will see the status of all your existing Cashback inquiries. To add a new enquiry click on the 'Raise Ticket' button. Fill all the required details. We will soon acknowledge your issue and provide you with follow up messages of your enquiry status.

Everyone hates delays but If you made a purchase and have not received any Cashback acknowledgment or notification on your registered email address even after 72 hours, the cashback is termed as 'The Missing Cashback'.

Note: Raise a ticket within the 10 days so that we can adhere to the necessary procedure. However, any complaints raised after 10 days are not trackable.

Step 1: Log in with your registered credentials. Step 2: Click on your Profile. Step 3: Click on 'Report Missing Cashback' from your dashboard. Step 4: Click 'Add Ticket' to raise the inquiry. Step 4: Fill the details and submit.

'Confirmed Cashback' is the amount you receive once, the seller confirms your purchase. Here are the steps you need to follow to transfer the amount into your TalkCharge wallet: Step 1: Log in with registered phone number or email ID. Step 2: Hover to your profile. Step 3: Scroll to Deals Cashback. Step 4: You will now be able to see your 'Confirmed Cashback.' This is the total cashback you have received. *To transfer the amount into your TalkCharge wallet, you must have Rs—99 or more. Step 5: Click on Bank/Wallet transfer. Step 6: Initiate the transaction by selecting the wallet transfer

Voila! You can now transfer the desired 'Confirmed Cashback' into your wallet.

Note: We would like to inform you that cashback once transferred to the wallet cannot be withdrawn into your bank account.

You may sometimes feel like transferring your TalkCharge wallet balance to your bank account, But as per the RBI guidelines, it is not possible as of now. However, you can always use your wallet balance for making recharges, bill payments, and purchasing gift cards.

TalkCharge Wallet money is one of the safest and secured gateways you can use to avail the array of services offered by TalkCharge. Some of them being Utility Bill Payments like Electricity, Gas, and Water Bill Payments. The other services include the purchase of Gift cards, and Mobile Recharges, Data Cards and DTH Recharges.

TalkCharge is all about making your lives more comfortable. However, as per the RBI guidelines, it is not possible to initiate transactions between two TalkCharge users. But, you can avail of the balance for various Utility Bill Payments, Recharge or purchasing gift cards, and multiple services offered by TalkCharge.

Oho! That is a mishap we really want to avoid. However, don't panic as the main reason behind this can be a poor connectivity. But, if everything is on point then you need to check your cashback balance. If you want to transfer it to the wallet then the minimum balance should be Rs. 99 and for the bank transfer it must be Rs. 249.

Please write an email from registered email id to care@talkcharge.com and post verification, your account will be deleted in next 24-48 working hours.

We believe in providing the best of the services to our valuable customers. Addressing to the slightest of your concerns is our priority, we have tried our best to cover all the topics. However, if we are missing onto something, do let us know by writing to us on care@talkcharge.com. We will surely get back to you soon.