Please note that Cashback does not get credited immediately into the wallet, it takes up to 24-36 hours to reflect the same into your TalkCharge wallet. In case you do not receive the Cashback within 36 hours, please confirm that you have followed the Terms & Conditions of the offer.
If you applied a valid promocode and still did not receive cashback please email us at email@example.com
We always ensure that you are getting the appropriate cashback amount. In case your cashback amount is less than what you expected then please go through the terms and conditions once again.
If you are still not satisfy with the cashback please email us at firstname.lastname@example.org
If you are seeing 'Order Failed' in your Recharge/Bill Payment history, it means that your transaction has failed and you will receive the refund within 24 hours.
If case of any further query, please email us at email@example.com
We always assure that you are getting an appropriate cashback. In case your cashback amount is less than what you expected then please go through the terms and conditions once again.
If you are still not satisfy with the cashback please email us at firstname.lastname@example.org
Billers usually take upto 3 working days to reflect the bill payment into your account. In case it is not reflected even after 3 days, please email us at email@example.com
Sometimes the operator takes up to 4 hours to process your recharge. In case the recharge still hasn't gone through, we will refund your entire amount within 24 hours.
If your recharge is not done and refund is not received in 24 hours, please email us at firstname.lastname@example.org
It means your recharge/bill payment is still in process. Sometimes recharge/bill payment gets stuck at the operator's end and it usually takes up to 48 hours to get the actual status from the operator.
You will get updated on success or your amount will be refunded.
This happens either because of connectivity issues or technical issues with your bank. In such cases your transaction amount is refunded within 24 hours in TalkCharge wallet. However, the bank takes 3 to 10 working day to process refund.
If your bank refund is still pending after 10 days please email us at email@example.com
This happens either because of connectivity issue or technical issue with your bank. In such cases please email us at firstname.lastname@example.org
This happens either because of connectivity issues or technical issues with your bank. In such cases the amount automatically gets refunded to your source account within 3-5 business days.
If your bank refund is still pending after 7 days please email us at email@example.com
This happens either because of connectivity issues or technical issues with your bank. In such cases please email us at firstname.lastname@example.org
We request you to check your inbox, spam folder & promotion folder (in case of Gmail) and message box once again. In case you still not find it there please email us at email@example.com
In addition to the discounts that you get while shopping at TalkCharge, we help you get an Extra TC Cashback on your all purchases. All the stores that have additional cashback offers have been labelled with Orange tags and have information about the value of cashback. "+ Upto 7.5% TC Cashback" and "+ Flat Rs. 250' TC Cashback" are examples of such offers.
To ensure that you get cashback, first register yourself at TalkCharge and browse through our catalogue of deals and offers. Once you have chosen the desired deal, you will be redirected to the store you want to purchase via the TalkCharge link. Once the purchase is done, we track it down within 48 hours and your associated Cashback to the purchase is added to the Pending Balance at the Deals cashback section.
You will receive confirmation on your cashback within 4-8 weeks since Stores/Merchants wait till return and exchange period is over before they give us any final confirmation. Once the confirmation is been received, we make your pending cashback available to you. You can use this cashbcak to do Recharges, Bill Payments, purchasing Giftcards. Note: Amount of Pending cashback may vary upon confirmation as per store policy.
For this you need to go to specific store/merchant page in Website where you will find a table with all the cashback details on extreme left of the page. If you are using our Msite or the Android app you will find the cashback detail tables by clicking the (i) icon on top of the header of our store page.
Confirmed Cashbacks are those which have been approved as valid sales from retailers. Your Confirmed Cashback automatically gets added into your TalkCharge balance.
Pending Cashbacks are those which are tracked by TalkCharge and have been acknowledged by retailers. However, the retailers haven't confirmed that they will actually send this cashback yet because they are still in the period of return or cancellation, so you have to wait until it gets confirmed. Usually Cashback gets confirmed within 4-10 weeks depending upon the retailer return/cancellation policy. In case of return/cancellation of your purchase, the cashback also gets cancelled from the retailer.
No, your TalkCharge balance & cashback doesn't get expired.
The amount we show you as Pending cashback is only an estimate from our end based on your purchased product category and price. This is because the respective merchant doesn't provide us the exact information required to track the confirmed value of your cashback. For an example: If you have bought something from Flipkart your cashback will be based on certain factors like if you are a New/Old user, Or If you are making the purchase through App/Desktop/Mobile, Or which category purchase have been done like Clothes, Electronic or Mobile. This complete information is not shared with us till your cashback is confirmed. Hence, the pending cashback amount is just an estimate.
In case your cashback transaction is confirmed for an incorrect amount, of purchase, you can always file a Missing Cashback Entry for the discrepancy related to the amount.
The TC Cashback is dependent on the Merchants confirmation of the purchase. The Merchants wait till the time return or exchange policy is valid for any bought product. Once the purchase is confirmed and merchant has validated the conditions for the respective cashback, the information is conveyed to us. The complete process takes around 4-8 weeks.
we understand and agree with your concern about having to wait for 4-8 weeks for the cashback of products that you have already consumed. Unfortunately in such cases we are completely dependent on Merchant confirmation, as stores like Dominos, BookMyShow and more are still providing us with information on validated cashback in 4-8 Weeks.
However, we would like to assure you that our team is continuously chasing these merchants to reduce the waiting time as much as possible from their end.
The stores which do not have an orange/Blue label saying 'Extra TC Cashback' are the ones that do not carry extra cashback from TalkCharge.
Unfortunately if any of your cashback gets cancelled we will have to remove the same amount from your Pending Cashback. Also the same will be highlighted at your Deals Cashback Transaction history. This is totally dependent on Merchants last decision.
Some common reasons why cashback gets cancelled are:
Sometimes stores might not provide us with any specific reason for cancelling the cashback. In such cases a Missing Cashback claim can be filed and we will do our best to find the reason for cancellation of the cashback.
Note: The store holds sole discretion in determining the validity of the cashback transaction.
Following points can be noted to ensure your TC Cashback gets tracked properly:
We recommend our users to wait for at least 48 hours after the purchase is made. In cases the purchase is not tracked automatically even after 48 hours, we recommend that you fill a missing cashback form available in Deals Cashback section. Once we receive the missing cashback ticket, we raise it to concerned retailer and attempt to get it.
The Extra TC Cashback in your TalkCharge wallet is your money and you can use it for to avail the services offered by TalkCharge. These services include DTH recharge, mobile recharge, electricity bill payments etc.
The money in your account will never expire.
As per RBI guidelines, withdrawal to bank account from your TalkCharge account is not allowed, however you can always use your wallet balance for doing recharges, bill payments and purchasing giftcards.
As per RBI guidelines, balance transfer to other TalkCharge account is not allowed. In case we come up with this feature, same shall be notified.
You can write to us from your registered email id at firstname.lastname@example.org