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Privacy Policy

Privacy Policy is intended to inform the User of Site's policies and practices regarding the collection, use and disclosure of any Personal Information that the User submitted to us through our Website. The Site is committed to protecting the privacy of the Users' personal information. The purpose of this policy is to inform the User of the personal information that he/she provides to the Site when using the Site. This privacy statement applies solely to information collected by the Site. This Privacy Policy is incorporated into and subject to the terms of the Site's Terms of Service and forms part of Terms and Conditions of Use. If the User does not agree to the terms of this Privacy Policy, he/she must discontinue using the services on this Site and terminate the User registration. By using or accessing the Site, the User expressly and impliedly accepts the practices described in this Privacy Policy.

Information Required by Us

We collect only limited personal information from the new user that is necessary for us to provide you the efficient and satisfactory service.

Personal information and data about the user collected by us are:

At the time of registration, we collect and store your E-mail address and mobile number as provided by you in our database. At the time of payment, user is redirected to the third-party payment gateway website where user is required to provide the credit card/debit card/net banking/cash card details. Talkcharge does not have any control of the information on the third-party website and does not take any responsibility for the misuse of the credit card information provided by the user to the third party. At Talkcharge, we assure to protect your information and will not be distributed to any third party unless you explicitly consent to sharing this information.

Use of Information collected

Talkcharge uses the collected information to provide you the user friendly, efficient, smooth and satisfactory service. We further use this information, to respond to your suggestions, feedback, and disputes if any and enforce Terms and Conditions of Service agreement. The information provided by you is used for following purposes:

Email

We use the email address provided by you:

  • As a unique identifier or login id that helps us to identify your details for processing any information in relation with your account.
  • Contacting user in case of any account or payment related need
  • Participation in any promotional campaign or content organized by us.

Password

You are required to use password or security code with the provided login id (email id) to log on to our service in secured mode. As per Terms and Conditions of Service agreement, you are solely responsible to keep this password confidential and for all activities originated from the misuse of the password. Please change your password at regular intervals to maintain its confidentiality.

Name

This information allows us to address you in dignified and respectful manner.

Mobile Number

Talkcharge uses your phone number to keep you updated with your Talkcharge balance, sending you sms for new prepaid plans or vouchers and confirming your authenticity.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Talkcharge uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.